In this section, you can read more information about Cookies, how they work and what we use them for on our website. If you have any questions about Cookies, please don't hesitate to email our Customer Care Team Our Customer Care Team are available Monday-Friday 9am-5pm. However, you can still order outside of these times as your call will go through to our general ordering and message line, 24 hours a day, seven days a week.
What are Cookies?
To give you the best shopping experience and to ensure our site our site works fully for you, we recommend Cookies are enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Find out more about turning Cookies off in the section below.
Are your Cookies safe?
Absolutely, yes. Cookies cannot harm your computer. At Notcutts we respect your privacy completely. We never store personally identifiable information such as credit card details or email addresses in cookies we create. We use information gathered from cookies to help improve your experience of our site – for example reminding you of products you've looked at. This is done very securely and your data is never at risk. All data is anonymous.
What Cookies do you use?
We use two types of Cookies on notcutts.co.uk:
Essential cookies - these cookies should always be enabled as they make sure essential features, like the shopping basket, work. They also help us to tailor your visit to make your online shopping experience better.
These cookies help us identify your current visit to the website. This is necessary in order to keep track of the items in your basket, the stage you have reached in the checkout process and so on. These cookies are very important!
This stores the last product that you looked at, to enable 'previous' and 'next' product buttons to work.
These store the categories you've visited, so that the 'breadcrumbs' on the site can show the path you took to get to a page.
Cookies 1 ‘Session’ based, so once you've finished shopping with us or browsing our website, we will not remember anything about what you’ve looked at. Cookies 2 and 3 last a bit longer (up to 3 years) but are completely safe and do not store any of your personal data.
Analytics cookies – these cookies allow us to gather anonymous information which helps us to improve our website and identify problems. The data stored by these cookies is only seen by the relevant teams at Notcutts and Google and never shows any confidential information. The analytics cookies we collect are __utma, __utmb, __utmc, __itmz.
Cookies help us to enhance your shopping experience and enables us to:
- Ensure all our features, like checkout and your account, works
- Estimate our audience size and usage pattern
- Store information about your preferences to improve our service
- Speed up your searches
- Recognise you when you return to our site
Can I turn Cookies off?
Absolutely, yes. We do though recommend you keep cookies enabled on your computer. They’re an essential part of how our website works. Without them you won't be able to add products to your basket and buy them.
If you would prefer us not to store cookies on your computer, you can change the settings on your website browser. You can find out how to do this in the ‘Help’ section of your browser, via the menu bar. If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (link opens in a new window).
Do you have any Cookie improvements planned?
We always strive to honest and clear about our policies, ensuring our customers are informed and reassured. We're working on a number of other cookie-related improvements to the website and will be sure to communicate them here as they are completed.