Bee Leaf Privilege Club

Notcutts Service

Here to help

At Notcutts we always put our customer’s first. We want every person who visits us - instore and online - to have a positive, enjoyable experience. Whether you’re browsing, shopping, in need of advice, hunting for inspiration or if something’s not gone right, we’re here to help.

We’re proud to offer all our customers...


Great Customer Care

We want to ensure that you are always satisfied with your purchases and our service. You will always find a friendly face at our garden centres or a friendly voice when you call our Customer Care team. Every member of the Notcutts family understands the magic of gardening and is here to help you. Call us on 0344 879 4166, email customercare@notcutts.co.uk or pop into one of our garden centres.


Personalised Advice Services

Creating a beautiful outside space can be daunting for anyone – whether you’re a greenfingered pro or a budding newbie. With this in mind, our gardening experts have created a set of services we hope will help inspire, support and guide in your horticultural adventures.


Free soil testing
Knowing your soil type will greatly improve your chances of growing great garden plants. We offer pH level tests free of charge. All you need to do is collect a sample of your garden soil, bag it in a clean plastic carrier and ask one of our Help desk staff at your local garden centre to test it. Within minutes our team will be able to tell you the test result and answer any lingering questions you may have. We are always happy to advise you on what plants to grow or how to improve your soil.


Free personal shopper
Take advantage of our free personal shopper experience and book an appointment with one of our plant team. Whether you have a plant list from your garden designer or would just like some friendly input, we are here to help. When you book an appointment we will confirm when your 45 minute session will take place and who you will be seeing, offer you a complementary cup of tea or coffee and provide you with recommendations taking into account your requirements. We will also arrange free delivery if you spend £500 or more in a single transaction.


Home visits
Would you like some help in the garden at home? We can arrange one of our experienced plant team to visit your home to test your soil, assess your garden and make recommendations for each area that is required. Each session lasts an hour and at the end of the visit you will receive a £30 off £100 worth of plants voucher. To ensure you can digest all the information provided we will contact you after the home visit within 48 hours to confirm that there is a written, personalised plant list available for you to collect from the garden centre.


Each home visit costs £40 and you should be located no more than a 30 minute drive from your local garden centre.


We've rolled these services out to most of our centres, but it’s best to call your local Notcutts before making a trip to be sure they offer the service you’re interested in.


Options, Options, Options

We understand that everyone is different and loves to shop in many ways and that is why we are pleased to offer you ‘three ways to shop’. You can either call our customer care team to order, sit back with a cup of tea and purchase online or pop into your local garden centre. No matter how you wish to shop with us you will always receive the same great service.


Easy Delivery & Returns

We’re always working hard to offer our customers competitive delivery options. Spend £75 online and we’ll deliver your order for free – no matter how big it is. Unhappy with your purchase? We try to make returning an item for an exchange or refund simple too. Our returns page and our delivery page has lots more helpful information.


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