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Posted Rating Comment 30/Apr/201830/4/18. Still waiting for shed to be assembled....complaint not resolved . Only giving one star because I have too. After checking with a staff member at my local Notcutts before purchasing both shed and base(including assembly) and the suitability of both , I made my purchase and waited with great anticipation for the delivery and erection of said shed. The items were delivered as arranged, no problem. Then sat back (and waited for 9 more days) for the shed erectors. They turned up as arranged, yippee, and started to put the fixing base together. That’s when the problems started, they advised the base, although advertised as a 7ft x 5ft base was two inches to short on the width . Advised not to go ahead with the shed fixing as it would not be secure. Immediately telephone Notcutts customer service line... That was Friday 20th of April at 13.45 ish, it is now Monday 23rd and it’s 1505, and still no call back. I have phoned three times to be greeted with their customer call centre note takers who tell me they are very busy. In the interim I have had very strong words with a member of staff at, Colin, their technical advisor, who tells me has two degrees, one of them in law, who tells me that the base I have purchased for the shed is not suitable. He further explained that Notcutts are aware of this but continue to advertise and sell the base for this shed. Although as a supplier they are aware that this is a problem for Notcutts customers, they do not think it is their problem when they send out an order. It seems from this remark Forest Gardens are aware of the misleading information regarding their product but are not responsible for its inclusion on Notcutts web site. Not sure how I would react if I ran a large company and knew that another company was advertising and selling my products incorrectly but I think I would take steps to ensure that this was corrected . But according to Colin, the technical advisor at Forest Gardens Ltd, as I am Notcutts customer and not theirs, Notcutts will have to sort it out. For further information, although on the Notcutts website the shed bases are advertised in feet and inches the match the size of its shed, when they are made they are actually smaller. So although before making my purchase on the 9th April, from a reputable company, I checked verbally that the items were suitable, here I am 16 days latter with a shed and a useless shed base , in my garden and no call back from customer service. Oh deep joy
Forest Garden Shed Base 7x5 - Assembled
Product code: 00498848
Was £179.99 Now £161.99 Privilege price £145.79
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Available from Notcutts comes this Forest Garden Shed Base 7x5. Our wooden shed bases are quick and easy to build and do away with the hassle of laying slabs or concrete bases.
They require minimal DIY skills and take only a short time to put together. Once built, they provide a level and sturdy base which is raised off the ground to protect the shed floor from becoming damp. The timber used has been pressure treated to protect against rot.
Not compatible wiht Forest Garden Tongue and Groove Sheds.
- Lead Time: 7-21 working days
- Assembled on site for you when bought alongside an assembled shed
- Complete with metal spikes for securing into the ground.
- Provides a quick and easy solution to foundations for sheds and garden buildings.
- Pressure treated with a 15 year anti rot guarantee
- Dimensions (hawed): 38 x 204 x 141cm
- 15 Years anti-rot
- Treatment: Pressure Treated
- Material: Mixed Softwood
- Manufactured from FSC certified timber
- Size: 7 x 5