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Customer Testimonials

Customer Care Feedback

Garden Centre Feedback

"Not many people go that extra mile to make sure you are completely happy with the service you provide and you certainly did"

"The staff are all cheerful, friendly and helpful. We had a very relaxed and successful shopping experience."

"I will always remember you and your helpfulness in resolving the issues I had. My faith in Notcutts has now been fully restored."

"Thank you again for all your help and support. You have been efficiency itself. It has been an absolute pleasure dealing with yourself and the company"

"Your service was first class - Thank you again and best regards to a company which obviously holds customer service as a very high priority."

"Wow and thank you. I had to let you know what a fantastic display of Christmas decorations etc. your team have provided. I have been to a number of shops and garden centres and your displays are by far the best I have seen. The team who worked on them is a credit to you for a lovely visit today"

"Thank you for the excellent way you addressed with the matter we raised. Customer Service as it should be"

"Just to say we had a lovely gentleman looking after us. Wanted to say thank you for his service. I was very impressed with the customer service"

"We have received wonderful letters from Nan and Aunty Beryl who were both thrilled with their gifts. Please thank all staff who were involved and we are likely to do something similar again in the future"

"The whole staff in notcutts are very friendly and helpful. Nothing is too much trouble for any of your team"

"Thank you for sorting out MY MESS-UP with the order so quickly and efficiently and in such a pleasant manner"

"All in all this has been an extremely satisfactory transaction. That is amazing service, life would be so much easier if everybody was as prompt and efficient as your company so keep up the good work"

"Thank You for all the trouble you took to get our order to us. It will look great in the garden and we're really grateful to you"

"It occurred to me while driving home that Notcutts should also know that customer service was high on this ladies agenda"

"You listened to my concerns and complaints and took ownership of the situation...Only thanks to your hard work Wendy was a replacement found at Solihull and you arranged delivery the same day...Many thanks to you"

"We had a fantastic day! This is testament to the staff and of course your chain as a whole. Our experience was lovely, we enjoyed a lovely lunch, very reasonably priced and tasty (especially in comparison to the 'leading competitor' garden centres in the area). Then after lunch we wandered through the wonderful layout, displays - the Christmas displays are amazing - and were greeted with friendly staff along the way…you must be informed of the great job you and your staff are doing"

"Thank you for so competently resolving the situation, its a case study in retaining my brand loyalty when you nearly lost it!"

"All the staff are helpful and friendly, but it is so nice to meet someone who is prepared to give that little bit extra to her job, she is always so helpful, efficient and friendly"