COVID-19


Our garden centres and restaurants are open and we look forward to welcoming you soon. Please check your local garden centre pages for updates.

When visiting our garden centres please wear a face covering and maintain social distancing to protect yourself, other customers and our colleagues. There will be QR codes available for scanning on the NHS mobile app in our garden centres and restaurants.

Please pay with contactless card options where possible and if you are a member please hold your Privilege Club card for our colleagues to scan.

Our opening hours have changed. Our garden centres are open from 9am to 5pm Monday to Saturday, and 10.30am until 4.30pm on Sunday. Our restaurants are open 9am – 4pm Monday to Saturday and 10am – 3.30pm on Sundays.

Please continue to stay safe and thank you once again, for your understanding, continued support and loyalty.

Nick Burrows
Chief Executive Officer

Frequently asked questions

Risk assessment

For further information regarding our COVID-19 risk assessment please click here

Garden Centre FAQs

Are your garden centres open?
Our garden centres and restaurants are open and we look forward to welcoming you soon.

Are you opening at usual times?
Our opening hours have changed. Our garden centres are open from 9am to 5pm on Monday to Saturday, and 10.30am until 4.30pm on Sunday. We are open for browsing at 10am on Sundays.

Are you only allowing groups and families to visit together?
The government guidance regarding the number of people that can meet or gather has ended. However please be considerate to others when you visit and maintain social distancing to protect yourself, other customers and our colleagues.

Will I have to wear a face covering when visiting the garden centre?
We request that you please continue to wear face coverings to protect yourself, other customers and our colleauges. Please be mindful and respectful of those people who are less able to wear face coverings.

Have you introduced any social distancing or additional hygiene measures?
Safety and hygiene continue to be priorities for us and we are maintaining the safe practices that have been introduced. These include;

  • Queuing systems at the entrance and the tills, when required
  • Asking visitors to our garden centres to wear face coverings
  • Protective screens at the till payment areas
  • Face visors, face masks and gloves for our colleagues to wear where appropriate
  • Trolley, basket and hand sanitisation points
  • Floor markings and signage to remind everyone to observe social distancing guidance
  • Encouraging customers to use contactless card payment where possible and members to hold Privilege Club cards for our colleagues to scan
  • Reminders to regularly wash hands

Are dogs still welcome in the garden centre?
With the exception of Rivendell Garden Centre, you may still bring your dog into our garden centre whilst complying with social distancing guidance.

Are toilet facilities available?
Yes, toilets are available. Please follow the social distancing and hygiene notices in the garden centres regarding use of these facilities.

Restaurants

Are your restaurants open?
Our restaurants are open and we look forward to welcoming you soon.

What are your restaurant opening hours?
Our restaurants are open 9am – 4pm Monday to Saturday and 10am – 3.30pm on Sundays.

Are there any special arrangements in the restaurants?
We are maintaining the high standards of hygiene and will continue to provide protective screens, santisation points and encourage the regular washing of hands. The QR code will be available for scanning the NHS mobile app during your visit.

Local Garden Centre Services

Will my Notcutts garden centre be able to deliver locally?
We are offering a local community delivery service directly from our garden centres. A minimum order of £50 is required and normal local delivery charges apply. This service is available to customers living within 5 miles of the garden centre. Please contact your local garden centre for details.

Can I order from home and collect from my local garden centre?
We are currently looking into whether we will be able to offer this service. Please keep checking the website for updates.

Privilege Club FAQs

Has Notcutts Privilege Club changed?
Privilege Club benefits changed last year on 18th May 2020. Privilege Club members now receive the following benefits:

  • 10% off everything* every time you shop in our garden centres and online
  • member only shopping events
  • member only offers throughout the year
  • access to expert advice and demonstrations

*Limited exclusions apply: delivery, postage stamps, gift vouchers, restaurant, livestock and event bookings. Not valid in concession partners.

Will my monthly free hot drinks be carried forward now your restaurants are temporarily closed?
We’re sorry we’re unable to provide free hot drinks retrospectively for the period of time were restaurants are closed. Please speak to a colleague instore if you have further questions.

Why have the benefits changed?
Following considerable review, in these changing times we are unable to continue offering restaurant benefits as part of the membership.

Will the talks and demonstrations continue?
Yes talks and demonstrations will continue and will be brought to you online or instore where we are able to uphold social distancing guidance.

Online Order Questions

My order has arrived incomplete?
Don’t worry - some of our products are sent from different suppliers or locations, which may mean they arrive on different days.

Can I add items to my online order after I’ve completed the order, paid and checked out?
Unfortunately, we are unable to add items to an online order after you have checked out and paid. We would kindly ask that you submit a new online order for these items.

I can’t find what I am looking for on your website?
Our garden centres are open and offer a wider range of products. If the product you are looking for is currently showing as unavailable please leave your email address as prompted so that we can contact you when the product comes back into stock.
Please note that some products e.g. some plants and garden furniture are sold on a seasonal basis.