COVID-19


Our garden centres are temporarily closed until further notice following the announcement from the UK Government.

We want to thank you all for your support and loyalty during these unprecedented times. As a family business, it is with great sadness that for the first time in our history we have temporarily closed our doors to customers. However, with the welfare of our customers and colleagues uppermost in our minds, we know this is the right thing to do.

We want to reassure you that we will be maintaining our garden centres during this closure so that we are in a good position to open again for you as soon as we are able to do so.

If you are a Privilege Club member, please rest assured that we will review the impact of this situation on your membership benefits once we are able to re-open.

We look forward to welcoming you all back into our garden centres and restaurants as soon as we can. In the meantime, please take care, be safe and know that you will always have friends here at Notcutts.

Do please keep up to date by continuing to visit our website.

Once again, thank you for your understanding, continued support and loyalty.

Nick Burrows

Nick Burrows
Chief Executive Officer

Frequently asked questions

Will my local Notcutts garden centre be able to deliver locally or can I call and arrange a collection?
We are not able to offer a home delivery or collection service directly from our garden centres at this time. You can shop online from our website where we offer a wide range of essential pet food, pet bedding, wild bird food and gardening essentials including plants, all available for home delivery.

What is happening to your plants? Are you throwing them away as reported on the news?
We have a small dedicated team who visit daily to care for the plants still in our garden centres and our plant stock is also available to buy from our online shop. We have also been donating short-life plant stock to local charities and community projects where appropriate and safe to do so. Our industry bodies the HTA (Horticultural Trades Association) and GCA (Garden Centre Association) are in touch with the Government and we are doing everything we can to support our wonderful industry at this challenging time.

Am I still able to order on the website?
Yes, you can shop online with us. We have a great range of products available. Please bear with us if orders take a little longer than usual to deliver. Some orders may take up to 14 days and larger items, such as furniture up to 21 days. We are working hard with our suppliers and trusted courier partners to support demand.

When will my online order arrive?
Deliveries are currently taking up to 14 days. Larger items, such as furniture may take a little longer. Please bear with us.

Can I add items to my online order after I’ve completed the order, paid and checked out?
Unfortunately, we are unable to add items to an online order after you have checked out and paid. We would kindly ask that you submit a new online order for these items.

If I am unable to visit to return an item, what do I do?
Please hold on to your receipt and we will be able to help once we are able to re-open.

I can’t find what I am looking for on your website?
We are working hard with our suppliers to meet demand, source new products and increase our online range. This means that some of our products are temporarily unavailable and our delivery timescales are taking longer. Please bear with us and see our product pages for details.

What will happen to my Privilege Club benefits?
We value your loyalty and we will be reviewing the impact of this unprecedented situation on the Privilege Club membership benefits, once the COVID-19 situation is over. For those who have recently joined, we are unable at this time to send you your welcome pack by post but will ensure these are delivered to you as soon as the situation changes.

My Notcutts gift vouchers are due to run out and I am unable to visit.
We will make exceptional arrangements due to these circumstances. Please contact your garden centre when they are able to re-open.

I am waiting for a response from your Customer Care team?
In the current circumstances we are having to operate with fewer colleagues in our customer care team and it may take us a few days to get back to you. We politely request that you please only contact us if your enquiry is essential using the online contact form.

Is your competition to win £500 of gift vouchers, a garden consultation and a lunch for four still running?
It is with great regret that we have had to make the decision to temporarily withdraw this competition. We look forward to the time when it will be possible for us to offer these prizes again and would like to thank you for your support. For those of you who entered our competition before the 24th March, we will be in touch once the COVID-19 situation is resolved.

Is your Privilege Club Burgon & Ball competition to win tickets to RHS Chelsea Flower Show competition, still going ahead?
Unfortunately, we have had to withdraw this competition and the RHS have cancelled the Chelsea Flower Show. For those Privilege Club members who entered the competition before the 24th March, we have drawn and contacted at random two winners and special RHS goody bags are on the way to them. We hope to be able to hold a similar competition again next year and want to thank you for your support and understanding.