COVID-19


Our garden centres are open and we will re-open our restaurants in Tier 2 on Wednesday 2nd December in line with government advice. We are planning to re-open our restaurants in Tier 3 as soon as we are permitted to do so. Please check your local garden centre page for details.

We are limiting the number of customers in our garden centres during busy times to ensure we are able to adhere to social distancing guidance. Please observe the local restriction tier system regarding household mixing, support bubbles and follow government guidance on social distancing, regular washing of hands with soap/hand sanitiser and the wearing of face masks when you visit.

We have introduced screens at the tills and colleagues have available face visors, face coverings and gloves to wear where appropriate. We are also providing trolley and basket sanitisation points.

We are proud our restaurants are accredited AA COVID-19 confident for our hygiene and social distancing good practice. Our colleagues will be on hand to help and there will be a queuing system at the entrance to our restaurants as well as at the till payment points. Menus will be available as you enter the restaurant to help you make a choice before you reach the till. Your order will be freshly prepared and served from the kitchen by our colleagues.

Please pay with contactless card options where possible and if you are a member please hold your Privilege Club card for our colleagues to scan.

Our opening hours have changed. Our garden centres are open from 9am to 5pm Monday to Saturday and 10.30am until 4.30pm on Sunday.

We would encourage our customers to shop early to avoid a pre-Christmas rush and to visit in our quieter times during weekdays or early morning at the weekends.

Please continue to stay safe and thank you once again, for your understanding, continued support and loyalty.

Nick Burrows
Chief Executive Officer

Frequently asked questions

Risk assessment

For further information regarding our COVID-19 risk assessment please click here

Restaurants

Are your restaurants open?
We will re-open our restaurants in Tier 2 on Wednesday 2nd December in line with government advice. We are planning to re-open our restaurants in Tier 3 as soon as we are permitted to do so. Please check your local garden centre page for details. We are proud to be accredited AA COVID-19 confident for our hygiene and social distancing good practice.

Garden Centre FAQs

Are your garden centres open?
Our garden centres remain open as the recent government announcement has permitted garden centres to do so.

Are you opening at usual times?
Our opening hours have changed. Our garden centres are open from 9am to 5pm on Monday to Saturday and 10.30am until 4.30pm on Sunday.

Are you only allowing one customer in at a time? Can I bring my children?
Please observe the government guidance regarding household mixing and support bubbles when you visit. It is the responsibility of the adult to ensure children comply with social distancing guidance whilst visiting.

Will I have to wear a face covering when visiting the garden centre?
In line with government guidance, customers must wear face coverings when visiting our garden centres. Please be mindful and respectful of those people who are less able to wear face coverings. For exemptions, please see the government guidance online at www.gov.uk

Have you introduced any social distancing or additional hygiene measures?
In line with government guidance and directives we have introduced safe practices, protocols and social distancing measures for the wellbeing of our customers and colleagues. These include;

  • Limiting the number of customers in our garden centres and restaurants at any one time
  • The introduction of queuing systems at the entrance and the tills
  • Asking visitors to our restaurants to provide contact details in line with government test and trace requirements.
  • Asking visitors to our garden centres to wear face coverings
  • Protective screens at the till payment areas
  • Face visors, face masks and gloves for our colleagues to wear where appropriate
  • Trolley and basket sanitisation points
  • Floor markings and signage to remind everyone to observe social distancing guidance
  • Encouraging customers to use contactless card payment where possible and members to hold Privilege Club cards for our colleagues to scan
  • Reminders to regularly wash hands

Are there any special arrangements for NHS or Care Workers?
We have introduced prioritisation for NHS and care workers from 9am to 10am Monday to Saturday and 10.30am to 11.30am on Sundays.

Are dogs still welcome in the garden centre?
Yes, you may still bring your dog into our garden centre whilst complying with social distancing guidance.

Will there be seating available in the queuing system at the entrance?
We do not have seats in the queueing area, although some of our garden centres do have benches in the car park.

Are toilet facilities available?
Yes, toilets are available. Please follow the social distancing and hygiene notices in the garden centres regarding use of these facilities.

See Santa

Will we still be able to See Santa at the weekends in December at Notcutts?
We're very sorry but after careful consideration Santa will no longer be visiting our garden centres this year. The wellbeing of Santa, his elves and reindeer is our utmost priority and we want to ensure they are fit and well for the big day.

Local Garden Centre Services

Will my Notcutts garden centre be able to deliver locally?
We are offering a local community delivery service directly from our garden centres and this includes Christmas trees. A minimum order of £50 is required and normal local delivery charges apply. This service is available to customers living within 5 miles of the garden centre. Please contact your local garden centre for details.

Can I order from home and collect from my local garden centre?
We are currently looking into whether we will be able to offer this service. Please keep checking the website for updates.

Privilege Club FAQs

What is happening about my restaurant Privilege Club benefits?
Members who joined or renewed before the 18th May, will retain their current restaurant benefits for the remainder of their membership year.

What is happening about my restaurant Privilege Club benefits in Maidstone?
We’re sorry that Coffee Corner in Maidstone are no longer able to provide Privilege Club free hot drinks.

Will my monthly free hot drinks be carried forward now your restaurants are temporarily closed?
We’re sorry we’re unable to provide free hot drinks retrospectively for the period of time our restaurants are closed.

Will my 2 for 1 weekday meals be carried forward?
The meals are available to be redeemed when our restaurants re-open at any time Monday to Friday excluding bank holidays, December and during Privilege Club events throughout your membership year.

Has Notcutts Privilege Club changed?
From the 18th May, if you renew your membership or join the Privilege Club you will receive the following benefits:

  • 10% off everything* every time you shop in our garden centres and online
  • member only shopping events
  • member only offers throughout the year
  • access to expert advice and demonstrations

Members who joined or renewed before the 18th May, will retain their current benefits for the remainder of their membership year.

*Limited exclusions apply: delivery, postage stamps, gift vouchers, restaurant, livestock and event bookings. Not valid in concession partners.

Why have the benefits changed?
Following considerable review, in these changing times we are unable to continue offering restaurant benefits as part of the membership going forward.

Will the talks and demonstrations continue?
Yes talks and demonstrations will continue and will be brought to you online or instore where we are able to uphold social distancing guidance.

Online Order Questions

Am I able to order on the website?
We have a great range of products available that are updated daily. Please bear with us if orders take a little longer than usual to deliver. We are working hard with our suppliers and courier partners to support demand.

My order has arrived incomplete?
Don’t worry - some of our products are sent from different suppliers or locations, which may mean they arrive on different days.

Can I add items to my online order after I’ve completed the order, paid and checked out?
Unfortunately, we are unable to add items to an online order after you have checked out and paid. We would kindly ask that you submit a new online order for these items.

I can’t find what I am looking for on your website?
Our garden centres remain open during lockdown where you will find a wider range of products. If the product you are looking for is currently showing as unavailable please leave your email address as prompted so that we can contact you when the product comes back into stock.
Please note that some products e.g. some plants and garden furniture are sold on a seasonal basis.