Privilege Club terms and conditions of membership

Below are the terms and conditions of membership and also our policy on privacy which we hope you will be reassured to see. By paying the joining fee you are accepting our terms and conditions.

Terms and conditions

* During special Privilege shopping events, any associated increased includes your standard 10% and is automatically increased at the till instore and at checkout online. Only one membership is allowed per person. We reserve the right to refuse, merge or close additional accounts at any time.

Membership of the Privilege Club entitles you to 10% discount off everything* you buy from Notcutts Garden Centres and online at, every day for 12 months from the date of joining.

*Just six exclusions; Delivery, Postage Stamps, Livestock, Gift Vouchers, Restaurant and Event bookings.

10% off relates to purchases only (subject to the above exceptions) and does not include a deduction of 10% against any delivery charges, coach trips, event bookings, against your membership renewal fees or against a purchase of a subsequent membership for yourself or any third party. Discount does not apply to instore concessions.

12 months of membership includes 2 teas or coffees per month in any Notcutts Garden Centre.

This includes: Notcutts Pot of Tea for one or a speciality Tea for One, Notcutts Latte, Cappuccino, Americano or Espresso (regular or large) including all available milk options.

Excludes: Hot chocolate, mocha, syrups, speciality, seasonal and branded barista coffee and all extras.

Free drinks cannot be used as part payment for alternatives.

Membership includes three 2 for 1 meals in the Garden Centre restaurant but does not include Maidstone Garden Centre as we do not own this restaurant. To ensure you have the best experience possible, this offer excludes December, Mothering Sunday or Bank holidays, when our restaurants are at their busiest. Cheapest meal free.

The offer includes: all main meals, jacket potatoes, salads, toasted sandwiches, panini, breakfasts and cream teas.

Excludes: children's menu, side orders, afternoon tea and cannot be used in conjunction with any other promotion.

As a Privilege Club member there are benefits from affiliate partnerships which members can redeem. All members are bound by the affiliate’s terms & conditions.

The Notcutts Privilege Card (“the Card”) cannot be used in conjunction with any other discount card or money off voucher. The Card cannot be used in conjunction with any concession or franchise located within our Garden Centres or any concessions or franchise products purchased online. In addition, the Card cannot be used against any purchase made of products from a third party’s website where a link to those products / or that third party’s website is located on our website

Free gifts given to Privilege Club Members by Notcutts Ltd are not a statutory benefit. We reserve the right to decline any request for free gifts.

On paying the joining fee you will receive the membership card which must be signed and is not transferable. The membership card may only be used by the authorised signatory. The membership card is not a credit, debit or cheque guarantee card.

The discount can only be given instore by scanning your membership card and in the case of online purchases from, by inputting your membership number where indicated. Your membership card / number must be presented before ordering / purchasing any goods whether in the Garden Centre or online. Please be aware that any online purchase of renewal can take 48 hours to be available instore and vice versa.

Membership is for 12 months from the date of joining. Membership can be renewed for a further 12 months by payment of the annual subscription fee.

We reserve the right to change / withdraw benefits at any time without prior notice.

If your Privilege Card is lost or stolen please notify your local Garden Centre or customer care by calling 0344 879 4166 between 9am and 5pm Monday to Friday (excluding bank holidays). Calls are charged at local rates from a BT landline. Mobile and other service providers rates may vary. We will cancel your Card upon notification and will issue a replacement, free of charge, to be collected either from your local Garden Centre or alternatively we will send it you by post, free of charge.

Please keep us informed of any changes of address or email address. And where possible give us your email address so we can reduce our impact on the environment. Please contact customer care on [email protected] or call 0344 879 4166.

Notcutts Ltd will do our best to keep all member accounts up to date. We are not liable for any inaccuracies on your account.


We will never release your details to companies outside the Notcutts group of companies for their marketing purposes. We will keep you informed of member discounts, special offers and events by email or mail. If for any reason you do not wish to receive these, you may unsubscribe at any time by writing to us at the address shown below, or emailing us at [email protected] More detailed information about our privacy policy can be found at on our website here.

We comply strictly with the Data Protection Act 1998.

In these terms and conditions “we/our” refers to Notcutts Limited (Company Number 00393104), whose registered address is: The Nursery, Woodbridge, Suffolk, IP12 4AF. For full details of our privacy policy visit