Privilege Club terms and conditions of membership

Below are the terms and conditions of membership and our policy on privacy which we hope you will be reassured to see. By paying the joining fee of £12 you are accepting our terms and conditions.

Terms and conditions

Membership of the Privilege Club entitles you to 10% discount off everything* you buy from Notcutts Garden Centres and online at, every day for 12 months from the date of joining.

*Limited exclusions apply; delivery, postage stamps, gift vouchers, restaurant, livestock, and event bookings. Not valid in concession partners.

10% off relates to purchases only (subject to the above exceptions) and does not include a deduction of 10% against any delivery charges, coach trips, event bookings, against your membership renewal fees or against a purchase of a subsequent membership for yourself or any third party.

During Privilege Club shopping events, any associated discount increase includes your standard 10% and is automatically increased at the till instore and at checkout online.

Only one membership is allowed per person. We reserve the right to refuse, merge or close additional accounts at any time.

Purchases of Privilege Club membership, new or renewal from 18th May 2020 will include the following benefits.

    • 10% off everything* every time you shop in our garden centres and online
    • Special offers and expert advice

The Notcutts Privilege Card (“the Card”) cannot be used in conjunction with any other discount card or money off voucher. The Card cannot be used in conjunction with any concession or franchise located within our Garden Centres or any concessions or franchise products purchased online. In addition, the Card cannot be used against any purchase made of products from a third party’s website where a link to those products / or that third party’s website is located on our website

Free gifts given to Privilege Club Members by Notcutts Ltd are not a statutory benefit. We reserve the right to decline any request for free gifts.

On paying the joining fee you will receive the membership card which must be signed and is not transferable. The membership card may only be used by the authorised signatory. The membership card is not a credit, debit or cheque guarantee card. Customers purchasing membership agree to provide their personal information for registration to the membership club. Your information will be used in line with our privacy policy. Online membership purchase and renewal will require you to give your email address that will be used for marketing purposes in line with our privacy policy. Should you not wish to provide an email please contact our customer care team who will organise this for you or visit our garden centres to use the paper based application form in-store.

The discount can only be given instore by scanning your membership card and in the case of online purchases from by registering an account which will link to your membership card. Your membership card / number must be presented before ordering / purchasing any goods whether in the Garden Centre or online. Please be aware that any online purchase of renewal can take 48 hours to be available instore and vice versa. Membership cards stored on mobile devices cannot be accepted.

Membership is for 12 months from the date of joining. Membership can be renewed for a further 12 months by payment of the annual fee. Membership cards are not routinely replaced on renewal of membership.

Notcutts reserve the right to change / withdraw rewards and terms and conditions at any time without prior notice.

If your Privilege Card is lost or stolen please notify your local Garden Centre or customer care by calling 0344 879 4166 between 9am and 5pm Monday to Friday (excluding bank holidays). Calls are charged at local rates from a BT landline. Mobile and other service providers rates may vary. We will cancel your Card upon notification and will issue a replacement card which we will send to you by post, there is a charge of £3 for replacement of a lost card.

Please keep us informed of any changes of address or email address. Please contact customer care on [email protected] or telephone 0344 879 4166. Notcutts Ltd will do our best to keep all member accounts up to date. We are not liable for any inaccuracies on your account.


We will never release your details to companies outside the Notcutts group of companies for their marketing purposes. Notcutts takes security of your personal information very seriously and adhere to all current legislation. Members can manage their options for communication from us here or by creating an online account with us. Members can unsubscribe at any time using the link provided on all emails we send, via their online account or by contacting [email protected].

The full privacy policy is available to read here.

In these terms and conditions “we/our” refers to Notcutts Limited (Company Number 00393104), whose registered address is: The Nursery, Woodbridge, Suffolk, IP12 4AF